In 2022, we developed an AI-powered assistant tool for an innovative, independent biotechnology company, leveraging an AIOps (Artificial Intelligence for IT Operations) platform to meet the customer's specific business needs. This tool has significantly reduced the time required to detect faults, accelerated fault localization, and enhanced the availability of business systems. This innovative solution has not only elevated the intelligence level of operation and maintenance procedures but also decrease reliance on IT operation and maintenance staff.

The intelligent assistant tool has revolutionized the customer's IT operation and maintenance by introducing self-service capabilities, which have enhanced real-time service quality and reduced operational costs. Key features of this tool include:
1. Customizable service portals and dashboards that support multi-channel access, providing a unified entry point to the operation and maintenance platform.
2. Role-based dashboards tailored for different user types such as regular users, engineers, and managers, these dashboards support classified management and authorization.
3. An integrated knowledge base to address routine operation and maintenance management needs effectively.
4. Intelligent workflow orchestration capable of handling complex automated processing flows.
5. Round-the-clock proactive, preventative, and automated IT operations services.