The customer is a globally recognized company in mobile device R&D, at the forefront of the international mobile terminal market. With a growing market share in China, their product range includes 5G, smartphones, smart TVs, laptops, tablets, smart speakers, wireless earphones, and wearable devices. They are committed to enhancing services and user experiences for their customers.

In 2020, we strengthened our partnership with the customer by transitioning to a project-based cooperation model. This shift aimed to enhance our turnkey capabilities and initiate a Service Operation and Maintenance collaboration, leading to the formation of a dependable service team.

We provided an on-site operation and maintenance team proficient in English to ensure effective communication and robust service delivery for international customers:
1. Independent monitoring center: Offers 24/7 uninterrupted monitoring capabilities.
2. Perfect operation and maintenance system: Features an efficient Tier 1 + Tier 2 linkage mechanism.
3. Rapid response time: Faults are addressed within 5 minutes, basic issues resolved within 30 minutes, and major faults within 2 hours.
4. Advanced cloud services: Capabilities for cloud migration and cloud-native services.
5. Security operations: A security operation and maintenance system established within the cloud operations environment.
6. Cost optimization: Continuous reduction of cloud costs through resource optimization.
7. Professional excellence: Numerous certified professionals employed to continuously improve customer satisfaction.